Everyone knows that the work of doctors and health professionals is of the utmost importance and that saving a life is often within a matter of seconds. Virtual telemarketers can help the patients in your practice similarly as your personal secretary would. When they receive a call, they can assess the profile of the patient, and know exactly what to say to him/her based on prior training, and how to guide him/her to make an appointment or to prepare the necessary medical examinations before coming to the office.
This way, you can streamline your medical visit and efficiently serve more patients. For every physician, it is important to have a medical website design that makes the website user-friendly as well as a virtual answering service to ensure good service for anyone who contacts the company.
The Virtual Secretarial Service
Your virtual secretary organizes appointments with patients according to their availability. Plus, you can sync your online calendar with your virtual secretary for real-time updates. A virtual secretary guarantees medical centers or the health professional optimal telephone accessibility even outside normal medical attention hours when they are treating other patients or when they are in the operating room or handling emergencies.
The Benefits
Some of the benefits of having a virtual secretary include:
- Specialized Telephone Attention
- Filter reception and attention of incoming calls
- After Hours calls
- Call filtering
- Call forwarding
- Managing messages and follow-ups
- Maintaining agenda
- Arranging patient visits
- Information on services
Notifications in Real-Time
If you are in a consultation with a patient, your virtual secretary willmanage your calls and send you a message in real-time by email, SMS, or other digital methods to inform you of the reason for the call received. There are various technological solutions to divert your incoming calls to the virtual platform:
- When your number is busy
- When your number does not answer
- You can activate or deactivate the service or automatically program it for a certain time slot.
- You can activate or deactivate the service on the days that interest you.
Conclusion
The main advantage of having the virtual secretarial service is that none of the calls you receive will go unattended. With the virtual secretarial service, all your patients will be treated professionally as soon as possible, and they will know exactly what to prepare so that their visit is quick and efficient.
