TechieDan » paypal

How to Restore Your Paypal Account Limitation

techieDan — Wed, 14 Apr 2010 02:04:24 +0000

Are you an eBay user? All of a sudden suddenly your account freeze? Well, here’s what happened once again! A few weeks back, TechieDan has gotten his paypal account access being limited. Thus he can only receive funds but can never do any other transaction with it.

TechieDan finally resolved it by uploading documents which required photo ID and proof of address. Then suddenly after using paypal in the office, paypal account is once again limited. Finally found out the reason. The office is currently using a gateway or a proxy in the middle, thus Paypal detected it as an intrusion to the owner’s account, thus setting the account limitation once again.

This time with more serious documents needed to proof one’s ID. Here’s the latest update. A repeat of the previous email was sent again and this time, TechieDan did the same thing he did, uploading the same documents. Problem though, it wasn’t enough, as they now required more than just a driving license.

Here are the documents required this for resolving this matter.

Proof of ID

National Identity Card

Passport

Driving License

Proof of Address

Utility Bill (must correspond to user’s address and name)

Uploaded all, but since TechieDan is staying with his parents, there’s no utility bill under his name. Now what should those who faced the same problem do? Solution is to just find a utility bill of your house (same address as your other proof of ID) and upload it. Do write a short note, stating the reason your name is not the same.

If this still fail, do contact Paypal for more clarification on the matter. Contacted Paypal and this was their reply.

Thank you for taking the time to write to us with your concerns. I am

happy to assist you further.

Totally understand you wanted to know the status of your limitation

case. After checking, we are in the process of completing your request.

Please allow 3-5 days for your request to be processed.

We are sorry for any inconvenience and appreciate your cooperation.

Please let me know if you need further assistance.

Thank you for choosing PayPal.

Sincerely,

Risa

PayPal Account Review Department

PayPal, an eBay Company

Copyright © 1999-2008 PayPal. All rights reserved.

Consumer advisory- PayPal Pte. Ltd., the holder of PayPal’s stored value

facility, does not require the approval of the Monetary Authority of

Singapore. Users are advised to read the terms and conditions

carefully.

Very standardized reply. Basically if you’ve got nothing to hide and just upload the documents as mentioned, then everything will be fine. Then an email will be sent out to notify the restoration of your account.

Our review is complete and we have restored your account.

We appreciate your patience and thank you for your help in making PayPal

the safest and most trusted online payment solution.

Thanks,

PayPal

Please do not reply to this email. This mailbox is not monitored and you

will not receive a response. For assistance, log in to your PayPal account

and click the Help link in the top right corner of any PayPal page.

New Updates 3rd December 2011

It seems that Paypal now has a Contact Us page which one could use. If you did not receive any email from Paypal, you may try this option instead.

Paypal Limited Access Invoke

techieDan — Thu, 18 Mar 2010 08:29:03 +0000

After starting eBay and using Paypal to pay for eBay, techieDan received an email saying that you cannot proceed to payment. Paypal has limit the account and needs to do a few verification. In short, Paypal has given limited access.

***To resolve your limitation effectively, please provide all the following
steps in one time by logging in resolution center.***

1. As we found that there may be some risk when you logged in your PayPal
account, for your security, please re-change your password and security
questions.
*** Please do not use proxy or log into your account by using a public
computer.

How to change password and security question:

1)Log in to your account at https://www.paypal.com/.
2)Click the “Profile” subtab.
3)Click the “Password” link in the “Account Information” column.
4)Select either “Password” or “Security Question.”
5)Click “Edit.” You may be asked to confirm ownership of the account by
answering questions based on your account information.
6)Enter your current password in the “Current Password” box.
I. Password: Enter and re-enter your new password.
II. Security Questions: Select two new security questions and enter the
answers
7)Click “Save.”

Please note:
For your own protection we recommend that you create a new password. This
password should not be used on other sites. We recommend that your password
is not a word you can find in the dictionary, includes both capital and
lower case letters, and contains at least one special character (1-9, !, *,
_, etc.).
To provide the most secure service as possible, you may be asked to
complete a Security Challenge. Simply type the characters you see into the
blank field, without spaces.

2.Proof of Address. Please provide a copy of a current utility bill. The
bill must show your name and address exactly as they appear in your PayPal
account. In place of a utility bill, we will accept a copy of a cell phone
bill, bank statement, credit card statement, tax document or any other
official documents that helps us verify your residency at the address
listed on your PayPal account.

3.Photo ID. Fax or upload a copy of your photo ID (I.E National ID/Driver’s
License/Passport). Please make the copy of this as large and as clear as
possible.

We review the received documents in order and generally it takes 3 to 5
business days to process these documents. Once we process your documents,
we will contact you by email about the status of your PayPal Account.

Sincerely,
Risa
PayPal Account Review Department
PayPal, an eBay Company

You may provide us with the documents required by upload or fax function.
Please visit the Resolution Center and select a method to submit your
documentation.

- To upload your documentation, please click ‘Browse.’ , select the file
you want to attach, Click ‘Open.’
- If you are faxing documents, you are recommended to use the cover page
provided by PayPal. The cover page contains information specific to you and
using it ensures that your documents are routed and handled in a timely
manner. If you no longer have a copy of the fax cover sheet, please fax the
requested documentation to 86-21-28939832(China mainland); 852-3550-8589
(Hong Kong); 65-6510-4589 (Other countries). Attn: Account Review
Department. Please notate your email address and the case number beginning
with PP on each fax sheet when faxing the documentation.

After reading this, I find it’s a hassle to resolve something which one have been doing for the past few months. After looking though help sites from paypal, there are many cases unresolved. The money value in paypal is not little. As far as TechieDan is able to do, he will send in the documents first thing when he reaches home.

Will update more on this issue regarding Paypal.

Update: This was how I resolved this problem
Restore Your Paypal Account Limit

eBay 2010 January Update – More Protection

techieDan — Wed, 27 Jan 2010 03:49:31 +0000

Being a techist (self created synonym for someone who is in love with tech stuffs), after awhile you find that shopping online is way convenient. Well, some items you couldn’t get in your country, you can get it elsewhere and what better way to shop than going online. For those who love to bid and enjoy superb pricing on their products, one can do such thing on eBay. Localized version are also available, as such my country of origin, Malaysia also has it’s own eBay.

One of the interesting things about eBay International though is that I can use Paypal to pay for my products. Now one thing a lot of people are afraid of shopping online, especially in the vicinity of a country like Malaysia, is security. Though after 20 over years, people have gotten confident in buying and selling their products online. Thus eBay has even helped the online community to ensure their transaction go as smooth as possible.

As of January 2010, eBay has introduced a new update to help buyers and sellers.

New standard fees: FREE Auction-style with a low start price – Pay only if it sells
New Stores fee packages: Fixed Price as low as USD3¢ – Subscribe or update now.
Now just one Fixed Price format on eBay – Get full search exposure for as low as USD3¢

Buyers get covered with the new protection program.

New eBay Buyer Protection program inspires confidence, boosts sales
eBay Seller Protection – We’re here for you too!
Top-rated seller status available for cross-border sellers on more eBay sites

Fees are updated for the following options

Add watermarks to identify and protect your pictures
List variations like color and size in one Fixed Price listing – extended to more categories!
Category and Item Specifics changes now consolidated with the rest of updates

As an eBay user, I am satisfied with the services that eBay has offered TechieDan.

ps : I did not get paid for writing this article, I just wanted to create awareness in this society. By the way, how many of you here do eBay?