How to Restore Your Paypal Account Limitation
Are you an eBay user? All of a sudden suddenly your account freeze? Well, here’s what happened once again! A few weeks back, TechieDan has gotten his paypal account access being limited. Thus he can only receive funds but can never do any other transaction with it.
TechieDan finally resolved it by uploading documents which required photo ID and proof of address. Then suddenly after using paypal in the office, paypal account is once again limited. Finally found out the reason. The office is currently using a gateway or a proxy in the middle, thus Paypal detected it as an intrusion to the owner’s account, thus setting the account limitation once again.
This time with more serious documents needed to proof one’s ID. Here’s the latest update. A repeat of the previous email was sent again and this time, TechieDan did the same thing he did, uploading the same documents. Problem though, it wasn’t enough, as they now required more than just a driving license.
Here are the documents required this for resolving this matter.
Proof of ID
National Identity Card
Passport
Driving License
Proof of Address
Utility Bill (must correspond to user’s address and name)
Uploaded all, but since TechieDan is staying with his parents, there’s no utility bill under his name. Now what should those who faced the same problem do? Solution is to just find a utility bill of your house (same address as your other proof of ID) and upload it. Do write a short note, stating the reason your name is not the same.
If this still fail, do contact Paypal for more clarification on the matter. Contacted Paypal and this was their reply.
Thank you for taking the time to write to us with your concerns. I am
happy to assist you further.
Totally understand you wanted to know the status of your limitation
case. After checking, we are in the process of completing your request.
Please allow 3-5 days for your request to be processed.
We are sorry for any inconvenience and appreciate your cooperation.
Please let me know if you need further assistance.
Thank you for choosing PayPal.
Sincerely,
Risa
PayPal Account Review Department
PayPal, an eBay Company
Copyright © 1999-2008 PayPal. All rights reserved.
Consumer advisory- PayPal Pte. Ltd., the holder of PayPal’s stored value
facility, does not require the approval of the Monetary Authority of
Singapore. Users are advised to read the terms and conditions
carefully.
Very standardized reply. Basically if you’ve got nothing to hide and just upload the documents as mentioned, then everything will be fine. Then an email will be sent out to notify the restoration of your account.
Our review is complete and we have restored your account.
We appreciate your patience and thank you for your help in making PayPal
the safest and most trusted online payment solution.
Thanks,
PayPal
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
New Updates 3rd December 2011
It seems that Paypal now has a Contact Us page which one could use. If you did not receive any email from Paypal, you may try this option instead.
Tags: Limitation, paypal
i am an ebay user..tqz for the info =)
Question, can I send them my photo ID and proof of address without them asking me? I mean, that is not listed in steps to complete to resolve the issue.
Thanks!
You don’t need to send to them as long they didn’t ask anything. Records are only kept when they need.
Thanks for the reply techieDan. Follow up question, what do you think is the best thing for me to do? Should I just wait for them to resolve my case or is it ok to call them? Do you know where to contact them for free like hotline number of PayPal.
Thanks again!
Kahlan,
How long was your case after you tried to resolve it? It might take 3 to 4 days to get a reply from Paypal, give it 4 days and if there’s no action taken, do email them regarding you have already tried resolving it few days earlier. Currently I don’t think there’s any free hotline number for Paypal.
Those from overseas will definitely suffer from long distance call bills if they’re gonna call Paypal though. Best bet is to email them after 3-4 working days
Hi I got the same problem I provided them with my passport and bank statement but they have still blocked me forever without a reason.I have tried contacting them but it hasn’t been any helpful.I emailed them but same response they say i am a potential risk customer.I have a 100% positive feedback on ebay but they ignored eveything and have banned me.This doesnt make sense to me.No warnings no nothing and have actually frozen all my balance for 6 months.
Hello….
About 3 hrs back my account got limited………
Just now i got my full access back…..
Guys wen u get ur account suspended…..just follow the rules……..
FIRST STEP :———
Login to ur account….. they will ask for a proof (bank account no. or something). do give it properly and carefully. Then they will ask you to change ur password and Security questions…..Do dat.
SECOND STEP ————-
If u have Skype…..its good…other wise download it…..
Dial the PayPal Toll Free no. : +18882211161
U will asked to enter the primary phone number linkd to ur paypal account..
U have to wait a bit long……..I knw its boring but do wait.
Someone will pick up…. Tell him the problem and he/she will ask u for a proof again…like last 4 digit of my bank account ( he asked me this )……….
And ur account will be restored in no time……………
DON’T GET SCARED……..PAYPAL is doing this for us only…for our security….
Thank You…. Happy Trading
Thanks! That worked! To add to this:
1) Go to “Contact Us” in Paypal. Click “Phone” and you will see a web pin.
2) Call Paypal (Skype works).
3) Key in web pin when requested.
4) Follow instructions above.
I got this cleared within 10 minutes. Thanks dude!
Hi techieDan,
My account was limited too. How did you contact paypal through email? I’m planning to call them but long distance will be too expensive.
Thanks.
Hello janjerell,
you may contact them using the link and steps they’ve provided. You can refer to this link
http://techiedan.com/2010/03/18/paypal-limited-access-invoke/
and follow those steps there. I did and then later they would send you an email. From then onwards, you’re able to communicate with them via email. Hope this helps
Thanks TechieDan, I will try it later.
Dear all, Paypal limited my account July 2010, I uploaded ID picture verification at the end of January 2011, Ive called them in April and theyve said that I will be moved to high priority list, nothing has happened since. I am thinking of file a complaint in EU
thanks for the post my problem solved
For me nothing has changed. My account being limited now for over 1 year. Nothing happened, Uploaded ALL the documents half of the year ago. They are still silent. Its a horror.
Hi richearts,
Did you email them? I believe emailing them to ensure there’s a reply would be even substantial. I hope your problems solved. Just ask them what’s your status? Of course,what was the purpose of them limiting your account?
We would all like to hear.
Hi, no respond so ever. In March or april, I was told by phone, they moved my case to high priority list. But they were just lieing. No respond on emails, no update of the status. They are really ignorant.
Thanks Dear!
Limited in January 2010, uploaded documents on 30th of July 2010. Today 14th Oct 2011 stil limited. I believe nothing will happen for some years. Does anybody know how to file the dispute in EU? i want to press charges.
to which e-mail address did you contact paypal? They did not e-mail me anything and so I really need an e-mail add where I can send them my appeal. Thank you very much
Hi there adinfinitum,
A new way has been found to email them. Of course, this post has been around for almost a year so maybe Paypal has changed their contact email policy.
Sir can I ask if you know a way to e-mail them? I have the same problem with your problem before. I live with my parents and they are asking for my utility bill. I’ve sent my tuition bill but they did not accept it. Anyways, will they accept a voter’s ID?
Hi there,
You may refer to the new updates I have put up here in this post. There is a contact us button on paypal to do that. Also, if you’re living with your parents, you may append the electricity bill or water bill for them to review and state that you are living with your parents. Also do append your SSN or any ID card which has the same address as the utility bill to justify your case.
Thanks very much techieDan! You were such a great help! your website really helps a lot of people. And as much as possible you really attend to their questions even if its from an article that was written long before. Thanks so much really. More powers to you!
my acct. had been limitted without any reason my husband put a money on t and its jst limitted …
they ask me to send any proof delivery,provide invoices, and supplier contact info. i cant provide all this documents as i am not selling anything on net im jst using of recieving on t… what must i do to gain back my paypal acct.?
Hi debz,
Well, you can actually send an email regarding this issue to them. After that you have to provide the receipt for the time your husband put money into it. Well a receipt to acknowledge that he has put it into the account.
This would at least make your case genuine to the guys at paypal.
i upload my documents on the weekend i taked photo of my documents and there clear you can see it full im im wait for them to unblock me after this im not doing use this again it been 2 times there black my paypal im going still used ebay to sell but im going get prepay credit card only do it under credit cards and blank cards only no paypal
Do you have any recommendations for what happens if there is no utility bill? A friend of mine had her account (with almost $500) in it frozen unless she sends in address verification. Specifically, they want a utility bill and nothing else. PayPal won’t take a lease, bank statement, ID, or anything else (and both their ID and mail goes to a PO box, which PayPal won’t accept).
She lives in an RV park where there’s no lease and no utilities. She’s tried submitting receipts for the rent on the park, but PayPal won’t accept it or proof of insurance showing her location. They want only a utility bill in her name, which doesn’t exist. She’s tried to explain the situation, but they won’t move on it. Any advice is appreciated.
Hi. It has been 6 months since my account was frozen. I can still remember I posted a comment on this site. Anyways, I have tried everything from submitting IDs and utility bills. I called Paypal but still they always say that they are attending to the matters..blah blah blah.
Anyways, I’ve learned that Paypal really is like that. They freeze money from random “specimens” and once you have been subject to their evil plans, there is NO WAY you can retrieve your account. I repeat, there is NO OTHER FREAKIN WAY but to hope for the best that they will release it after 6 months. There are legitimate accusations that Paypal is using these money for investments for say 6 months.
SOme get there money after six months, some do not. So, advise your friend to pray, cross his fingers and hope for the best that he can still get his money after 6 months, albeit his account would still be frozen by then.
Hi Linda,
What some people are suggesting, is that if there is any credit card bill, or any kind of bill which states the address. Bank statement should work but the address should coincide with the address you have on paypal.
I had the account limitation problem too. I reset the password and everything and sent them a picture of my License that has my picture and my address and name. However, I can’t provide any utility bill. Can I still get my account fixed even though it’s the only thing I can provide? And how long will it take for PayPal to view the photo ID?
Utility bill can be anything. Your water, electricity, bank statements. You can provide them with these documents. As for how long Paypal will take, that is at Paypal’s discretion. Just perform what you’re supposed to do.
ill repeat again pls help me my auntie send me 50$ yesterday i got it and i sell it to sulit member transaction is done and today she send me again 100$ so i have 122$ on my account i contact again the sulit member if he can buy 122$ he said yes so i wait that person to be online now we talk he asked me if i send dispute i said no i really dont do that before we talk i saw my paypoal evrything is ok but after he told me that i look again my account is limited plus the funds hold by paypal and also 26$ from sulitmember that i sell is also hold ..we dont know what happen i talk to my auntie she got also problem paypal is also limited but she dont hve any balance already ..can u help us what wer going to do how we will solve it my auntie and my paypal is not verified .. how we gonna fix it what will happen at my money and im really shy to the sulit member .. p[ls help us
they asking for this
Begin a limitation review
Date LimitedRequired ResponseStatusAction
May 8, 2012
Confirm your bank accountConfirm your bank account to help confirm your identity.(Alternatives available)
Waiting for your response
Resolve
May 8, 2012
Photo IDTo help confirm your identity, please send us a copy of your photo ID that shows your name and address.
Waiting for your response
Resolve
May 8, 2012
Proof of AddressTo confirm your address, please send us a copy of a bill that shows your name and address. Helpful documents include a utility bill, a cell phone bill, an insurance bill, or a tuition bill.
Waiting for your response
Resolve
May 8, 2012
Provide Invoices idont hve hirPlease confirm that you own the merchandise you’re selling. Helpful documents include copies of sales receipts, itemized lists of goods sold, and original bills of sale. Invoices must show date of purchase, name of wholesaler or supplier, a description of the items sold, quantity of items purchased, and the amount you paid for the merchandise. We will handle your information in accordance with our privacy policy.
Waiting for your response
Resolve
May 8, 2012
Supplier Contact Info hirPlease provide your supplier’s phone number and address to confirm the origin of the goods that you’re selling. We will handle your information in accordance with our privacy policy.
Waiting for your response
Resolve
May 8, 2012
Fax information about your businessPlease send us screenshots or itemized lists of products you sell and countries you sell to.
Waiting for your response
Resolve
May 8, 2012
Provide proof of delivery hirPlease confirm that the merchandise was delivered.
Waiting for your response
Resolve
May 8, 2012
Provide more information about payments irWe need information on certain payments sent or received from your account.
Waiting for your response
Resolve
what will i do sir
May 7th 04:52 PM 0 likes
i only hve the photo and billing the rest dont know that
You definitely need to get your account to be off limited. The rest of the documents that does not apply, please email Paypal regarding those that does not apply to you.
For the other documents do upload them in order for Paypal to check your account. Also you must have a valid bank account to be off limited access. A credit card account is the best one though
ok if i upload some of that document are they going to reply sir in my email cos now they still dont reply
Hello.
Nope, there would not be any reply from them. Only way is to do a follow up on your status by using their contact form.
Dear michael gabucan hebron,
Thank you for contacting PayPal with your concern.
You recently contacted us about the status of your PayPal account. Here is some additional information regarding your account:
To help protect sellers, we sometimes review payments to make sure they were authorized by the account holder. While your payment is under review, it will remain unavailable to you, and in your pending PayPal balance. A payment review usually takes 24 hours, although in some cases this timeframe can extend to 48 hours. During this time, we ask you not to ship the item.
If we find that a payment was authorized, we’ll contact you and tell you that it’s okay to ship the item. At that time, the payment will be released from your pending balance and made available to you.
If we find that the payment was not authorized, we will reverse the transaction and the funds will be debited from your pending balance and credited back to the PayPal account it was sent from.
Sincerely,
PayPal Account Review Department
PayPal, an eBay Company
this is their new email how come im not a seller or even a buyer same as my auntie its only a allowance .. so what im gonna do thanks for replying sir
This is their standard reply. One thing you can do is reply in a way like saying
“Thank you for your explanation. Will await for the results of this. Thank you”
After that wait for their response, if they felt that something is missing, just follow up with what is missing. Paypal’s kind of straightforward as long follow their strict rules