Subscribe to rss rss

How to Restore Your Paypal Account Limitation

Posted by : | On : 14-04-2010 | Comments 59

Are you an eBay user? All of a sudden suddenly your account freeze? Well, here’s what happened once again! A few weeks back, TechieDan has gotten his paypal account access being limited. Thus he can only receive funds but can never do any other transaction with it.

TechieDan finally resolved it by uploading documents which required photo ID and proof of address. Then suddenly after using paypal in the office, paypal account is once again limited. Finally found out the reason. The office is currently using a gateway or a proxy in the middle, thus Paypal detected it as an intrusion to the owner’s account, thus setting the account limitation once again.

Paypal Logo

This time with more serious documents needed to proof one’s ID. Here’s the latest update. A repeat of the previous email was sent again and this time, TechieDan did the same thing he did, uploading the same documents. Problem though, it wasn’t enough, as they now required more than just a driving license.

Here are the documents required this for resolving this matter.

Proof of ID

National Identity Card

Passport

Driving License

Proof of Address

Utility Bill (must correspond to user’s address and name)

Uploaded all, but since TechieDan is staying with his parents, there’s no utility bill under his name. Now what should those who faced the same problem do? Solution is to just find a utility bill of your house (same address as your other proof of ID) and upload it. Do write a short note, stating the reason your name is not the same.

If this still fail, do contact Paypal for more clarification on the matter. Contacted Paypal and this was their reply.

Thank you for taking the time to write to us with your concerns. I am

happy to assist you further.

Totally understand you wanted to know the status of your limitation

case. After checking, we are in the process of completing your request.

Please allow 3-5 days for your request to be processed.

We are sorry for any inconvenience and appreciate your cooperation.

Please let me know if you need further assistance.

Thank you for choosing PayPal.

Sincerely,

Risa

PayPal Account Review Department

PayPal, an eBay Company

Copyright © 1999-2008 PayPal. All rights reserved.

Consumer advisory- PayPal Pte. Ltd., the holder of PayPal’s stored value

facility, does not require the approval of the Monetary Authority of

Singapore.  Users are advised to read the terms and conditions

carefully.

Very standardized reply. Basically if you’ve got nothing to hide and just upload the documents as mentioned, then everything will be fine. Then an email will be sent out to notify the restoration of your account.

Our review is complete and we have restored your account.

We appreciate your patience and thank you for your help in making PayPal

the safest and most trusted online payment solution.

Thanks,

PayPal

Please do not reply to this email. This mailbox is not monitored and you

will not receive a response. For assistance, log in to your PayPal account

and click the Help link in the top right corner of any PayPal page.

New Updates 3rd December 2011

It seems that Paypal now has a Contact Us page which one could use. If you did not receive any email from Paypal, you may try this option instead.

Paypal Contact Us

Related Posts with Thumbnails


(059) Comments

  1. ilyana said on

    i am an ebay user..tqz for the info =)

  2. Kahlan said on

    Question, can I send them my photo ID and proof of address without them asking me? I mean, that is not listed in steps to complete to resolve the issue.
    Thanks!
     

    • techieDan said on

      You don’t need to send to them as long they didn’t ask anything. Records are only kept when they need.

      • jecka viray said on

        Hi Techiedan;                     I am limited over for 6 months now, i have funds there worth 300usd but i can’t do anything there because like what i’ve said i am limited. I am willing to put my credit card info like what they said to me but when im putting it paypal wont accept and they saying that i cannot put my credit card info because i am limited, now they emailed me that i am now eligible to withdraw my fund but when i tried it today i cant still withdraw and all i got is same answer that im still limited, i dont know what do to my paypal, they gave me one week to confirm my identity or else they will limit me again to withdraw my funds but they wont allowed me to do it, i dont know where i can attach my valid identification , my credit card and my billing statement, all i can do while im still limited is update my account information and use paypal logos in auction things or in my site. i emailed them telling them about this matter, and i cant call them because im here in philippines, when i dial the phone number they have provided in paypal, my phone cant get through it. please do help me how to resolve my limitation sir.. thank you and more power. sincerely estrella viray 

        • jecka viray said on

          what if i just want

  3. Kahlan said on

    Thanks for the reply techieDan. Follow up question, what do you think is the best thing for me to do? Should I just wait for them to resolve my case or is it ok to call them? Do you know where to contact them for free like hotline number of PayPal.
    Thanks again!

    • techieDan said on

      Kahlan,

      How long was your case after you tried to resolve it? It might take 3 to 4 days to get a reply from Paypal, give it 4 days and if there’s no action taken, do email them regarding you have already tried resolving it few days earlier. Currently I don’t think there’s any free hotline number for Paypal.

      Those from overseas will definitely suffer from long distance call bills if they’re gonna call Paypal though. Best bet is to email them after 3-4 working days

    • Nanno Design said on

      Thanks Dear.

  4. haseeb said on

    Hi I got the same problem I provided them with my passport and bank statement but they have still blocked me forever without a reason.I have tried contacting them but it hasn’t been any helpful.I emailed them but same response they say i am a potential risk customer.I have a 100% positive feedback on ebay but they ignored eveything and have banned me.This doesnt make sense to me.No warnings no nothing and have actually frozen all my balance for 6 months.

  5. Parijat Mukherjee said on

    Hello….
     
    About 3 hrs back my account got limited………
     
    Just now i got my full access back…..
    Guys wen u get ur account suspended…..just follow the rules……..
     
    FIRST STEP :———
     
    Login to ur account….. they will ask for a proof (bank account no. or something). do give it properly and carefully. Then they will ask you to change ur password and Security questions…..Do dat.
     
    SECOND STEP ————-
     
    If u have Skype…..its good…other wise download it…..
    Dial the PayPal Toll Free no. : +18882211161
     
    U will asked to enter the primary phone number linkd to ur paypal account..
    U have to wait a bit long……..I knw its boring but do wait.
     
    Someone will pick up…. Tell him the problem and he/she will ask u for a proof again…like last 4 digit of my bank account ( he asked me this )……….
    And ur account will be restored in no time……………
     
     
    DON’T GET SCARED……..PAYPAL is doing this for us only…for our security….
     
    Thank You…. Happy Trading
     

    • slvrsrfr said on

      Thanks! That worked! To add to this:
      1) Go to “Contact Us” in Paypal. Click “Phone” and you will see a web pin.
      2) Call Paypal (Skype works).
      3) Key in web pin when requested.
      4) Follow instructions above.
      I got this cleared within 10 minutes. Thanks dude!

  6. janjerell said on

    Hi techieDan,
     
    My account was limited too. How did you contact paypal through email? I’m planning to call them but long distance will be too expensive.
    Thanks.

    • techieDan said on

      Hello janjerell,

      you may contact them using the link and steps they’ve provided. You can refer to this link

      http://techiedan.com/2010/03/18/paypal-limited-access-invoke/

      and follow those steps there. I did and then later they would send you an email. From then onwards, you’re able to communicate with them via email. Hope this helps

  7. janjerell said on

    Thanks TechieDan, I will try it later.

  8. richearts said on

    Dear all, Paypal limited my account July 2010, I uploaded ID picture verification at the end of January 2011, Ive called them in April and theyve said that I will be moved to high priority list, nothing has happened since. I am thinking of file a complaint in EU

  9. Swathi Reddy said on

    thanks for the post my problem solved

  10. richearts said on

    For me nothing has changed. My account being limited now for over 1 year. Nothing happened, Uploaded ALL the documents half of the year ago. They are still silent. Its a horror.

    • techieDan said on

      Hi richearts,

      Did you email them? I believe emailing them to ensure there’s a reply would be even substantial. I hope your problems solved. Just ask them what’s your status? Of course,what was the purpose of them limiting your account?

      We would all like to hear.

  11. richearts said on

    Hi, no respond so ever. In March or april, I was told by phone, they moved my case to high priority list. But they were just lieing. No respond on emails, no update of the status. They are really ignorant.

  12. richearts said on

    Limited in January 2010, uploaded documents on 30th of July 2010. Today 14th Oct 2011 stil limited. I believe nothing will happen for some years. Does anybody know how to file the dispute in EU? i want to press charges.

  13. adinfinitum said on

    to which e-mail address did you contact paypal? They did not e-mail me anything and so I really need an e-mail add where I can send them my appeal. Thank you very much

    • techieDan said on

      Hi there adinfinitum,

      A new way has been found to email them. Of course, this post has been around for almost a year so maybe Paypal has changed their contact email policy.

  14. adinfinitum said on

    Sir can I ask if you know a way to e-mail them? I have the same problem with your problem before. I live with my parents and they are asking for my utility bill. I’ve sent my tuition bill but they did not accept it. Anyways, will they accept a voter’s ID?

    • techieDan said on

      Hi there,

      You may refer to the new updates I have put up here in this post. There is a contact us button on paypal to do that. Also, if you’re living with your parents, you may append the electricity bill or water bill for them to review and state that you are living with your parents. Also do append your SSN or any ID card which has the same address as the utility bill to justify your case.

      • adinfinitum said on

        Thanks very much techieDan! You were such a great help! your website really helps a lot of people. And as much as possible you really attend to their questions even if its from an article that was written long before. Thanks so much really. More powers to you!

  15. debz said on

    my acct. had been limitted without any reason my husband put a money on t and its jst limitted …
    they ask me to send any proof delivery,provide invoices, and supplier contact info. i cant provide all this documents as i am not selling anything on net im jst using of recieving on t… what must i do to gain back my paypal acct.? 

    • techieDan said on

      Hi debz,

      Well, you can actually send an email regarding this issue to them. After that you have to provide the receipt for the time your husband put money into it. Well a receipt to acknowledge that he has put it into the account.

      This would at least make your case genuine to the guys at paypal.

  16. warlord said on

    i upload my documents on the weekend i taked photo of my documents and there clear you can see it full im im wait for them to unblock me after this im not doing use this again it been 2 times there black my paypal im going still used  ebay to sell  but im going get prepay credit card only do it under credit cards and blank cards only no paypal

  17. Linda said on

    Do you have any recommendations for what happens if there is no utility bill? A friend of mine had her account (with almost $500) in it frozen unless she sends in address verification. Specifically, they want a utility bill and nothing else. PayPal won’t take a lease, bank statement, ID, or anything else (and both their ID and mail goes to a PO box, which PayPal won’t accept).
    She lives in an RV park where there’s no lease and no utilities. She’s tried submitting receipts for the rent on the park, but PayPal won’t accept it or proof of insurance showing her location. They want only a utility bill in her name, which doesn’t exist. She’s tried to explain the situation, but they won’t move on it. Any advice is appreciated.

    • Adinfinitum said on

      Hi. It has been 6 months since my account was frozen. I can still remember I posted a comment on this site. Anyways, I have tried everything from submitting IDs and utility bills. I called Paypal but still they always say that they are attending to the matters..blah blah blah.

      Anyways, I’ve learned that Paypal really is like that. They freeze money from random “specimens” and once you have been subject to their evil plans, there is NO WAY you can retrieve your account. I repeat, there is NO OTHER FREAKIN WAY but to hope for the best that they will release it after 6 months. There are legitimate accusations that Paypal is using these money for investments for say 6 months.

      SOme get there money after six months, some do not. So, advise your friend to pray, cross his fingers and hope for the best that he can still get his money after 6 months, albeit his account would still be frozen by then. 

    • techieDan said on

      Hi Linda,

      What some people are suggesting, is that if there is any credit card bill, or any kind of bill which states the address. Bank statement should work but the address should coincide with the address you have on paypal.

  18. Momo said on

    I had the account limitation problem too. I reset the password and everything and sent them a picture of my License that has my picture and my address and name. However, I can’t provide any utility bill. Can I still get my account fixed even though it’s the only thing I can provide? And how long will it take for PayPal to view the photo ID?

    • techieDan said on

      Utility bill can be anything. Your water, electricity, bank statements. You can provide them with these documents. As for how long Paypal will take, that is at Paypal’s discretion. Just perform what you’re supposed to do.

  19. michael hebron said on

    ill repeat again pls help me my auntie send me 50$ yesterday i got it and i sell it to sulit member transaction is done and today she send me again 100$ so i have 122$ on my account i contact again the sulit member if he can buy 122$ he said yes so i wait that person to be online now we talk he asked me if i send dispute i said no i really dont do that before we talk i saw my paypoal evrything is ok but after he told me that i look again my account is limited plus the funds hold by paypal and also 26$ from sulitmember that i sell is also hold ..we dont know what happen i talk to my auntie she got also problem paypal is also limited but she dont hve any balance already ..can u help us what wer going to do how we will solve it my auntie and my paypal is not verified .. how we gonna fix it what will happen at my money and im really shy to the sulit member .. p[ls help us
    they asking for this

    Begin a limitation review

    Date LimitedRequired ResponseStatusAction

    May 8, 2012
    Confirm your bank accountConfirm your bank account to help confirm your identity.(Alternatives available)
    Waiting for your response
    Resolve

    May 8, 2012
    Photo IDTo help confirm your identity, please send us a copy of your photo ID that shows your name and address.
    Waiting for your response
    Resolve

    May 8, 2012
    Proof of AddressTo confirm your address, please send us a copy of a bill that shows your name and address. Helpful documents include a utility bill, a cell phone bill, an insurance bill, or a tuition bill.
    Waiting for your response
    Resolve

    May 8, 2012
    Provide Invoices idont hve hirPlease confirm that you own the merchandise you’re selling. Helpful documents include copies of sales receipts, itemized lists of goods sold, and original bills of sale. Invoices must show date of purchase, name of wholesaler or supplier, a description of the items sold, quantity of items purchased, and the amount you paid for the merchandise. We will handle your information in accordance with our privacy policy.
    Waiting for your response
    Resolve

    May 8, 2012
    Supplier Contact Info hirPlease provide your supplier’s phone number and address to confirm the origin of the goods that you’re selling. We will handle your information in accordance with our privacy policy.
    Waiting for your response
    Resolve

    May 8, 2012
    Fax information about your businessPlease send us screenshots or itemized lists of products you sell and countries you sell to.
    Waiting for your response
    Resolve

    May 8, 2012
    Provide proof of delivery hirPlease confirm that the merchandise was delivered.
    Waiting for your response
    Resolve

    May 8, 2012
    Provide more information about payments irWe need information on certain payments sent or received from your account.
    Waiting for your response
    Resolve

    what will i do sir

    May 7th 04:52 PM  0 likes 

  20. michael hebron said on

    i only hve the photo and billing the rest dont know that

    • techieDan said on

      You definitely need to get your account to be off limited. The rest of the documents that does not apply, please email Paypal regarding those that does not apply to you.

      For the other documents do upload them in order for Paypal to check your account. Also you must have a valid bank account to be off limited access. A credit card account is the best one though

  21. michael hebron said on

    ok if i upload some of that document are they going to reply sir in my email cos now they still dont reply

    • techieDan said on

      Hello.
      Nope, there would not be any reply from them. Only way is to do a follow up on your status by using their contact form.

  22. michael hebron said on

    Dear michael gabucan hebron,
     
    Thank you for contacting PayPal with your concern.
     
    You recently contacted us about the status of your PayPal account. Here is some additional information regarding your account:
    To help protect sellers, we sometimes review payments to make sure they were authorized by the account holder. While your payment is under review, it will remain unavailable to you, and in your pending PayPal balance. A payment review usually takes 24 hours, although in some cases this timeframe can extend to 48 hours. During this time, we ask you not to ship the item.
    If we find that a payment was authorized, we’ll contact you and tell you that it’s okay to ship the item. At that time, the payment will be released from your pending balance and made available to you.
    If we find that the payment was not authorized, we will reverse the transaction and the funds will be debited from your pending balance and credited back to the PayPal account it was sent from.
    Sincerely,
    PayPal Account Review Department
    PayPal, an eBay Company
     

    this is  their new email how come im not a seller or even a buyer same as my auntie its only a allowance .. so what im gonna do thanks for replying sir 

    • techieDan said on

      This is their standard reply. One thing you can do is reply in a way like saying

      “Thank you for your explanation. Will await for the results of this. Thank you”

      After that wait for their response, if they felt that something is missing, just follow up with what is missing. Paypal’s kind of straightforward as long follow their strict rules

  23. vchandrashekariah said on

    10-Dec-2011: We noticed some unusual activity on a bank account linked to your PayPal account.

    As a security precaution to protect your account until we have more details from you, we’ve place a limitation on your account.

    (Your case ID for this reason is PP-001-585-320-059.) 

    18-Nov-2011: Our system has detected that you have multiple PayPal accounts, of which one or more has been limited for engaging in activities which do not comply with our policies, including:

    Reports of excessive buyer complaints for:

    merchandise or services not delivered or significantly not as described; or
    payments you received which your buyers did not authorise/approve to be made; or
    Negative balance(s) due to insufficient funds to cover refunds for claims or chargebacks awarded in favour of the buyer; or
    A violation of another PayPal policy or agreement you have with us
    i havenot done any thing as above.my account is limited for over10 ,months

  24. vchandrashekariah said on

    I have changed my passwordand security question.and also changed my primary Bank account.I am unable to understand as to what they are stating since i do providing data work and surveys for which i get remuneration through paypal.Can i expect invocation of my paypal account.

    • techieDan said on

      Do give them the necessary documents for them to help resolve it. Well, you can always contact them using their contact center/p>

  25. |Chris said on

    Paypal will accept money in when there is no way of getting it out. That should be forbidden by law.

    • techieDan said on

      Strangely enough, there is a way of getting it out. You need a debit card account that lies in tune with paypal.

       

  26. jecka viray said on

    Hi Techiedan;

                        I am limited over for 6 months now, i have funds there worth 300usd but i can’t do anything there because like what i’ve said i am limited. I am willing to put my credit card info like what they said to me but when im putting it paypal wont accept and they saying that i cannot put my credit card info because i am limited, now they emailed me that i am now eligible to withdraw my fund but when i tried it today i cant still withdraw and all i got is same answer that im still limited, i dont know what do to my paypal, they gave me one week to confirm my identity or else they will limit me again to withdraw my funds but they wont allowed me to do it, i dont know where i can attach my valid identification , my credit card and my billing statement, all i can do while im still limited is update my account information and use paypal logos in auction things or in my site. i emailed them telling them about this matter, and i cant call them because im here in philippines, when i dial the phone number they have provided in paypal, my phone cant get through it. please do help me how to resolve my limitation sir.. thank you and more power.

    sincerely estrella viray 

  27. Nanno Design said on

    Can I Use Paypal Account In Pakistan.

    • techieDan said on

      Yes, Paypal is incredibly available in most countries. You can use paypal like an online payment tool. So it shouldn’t be a hindrance.

  28. Nico said on

    Hi TechieDan,
     
    What should i do to resolve the Proof of Address ? i didn’t have any utility bill because our utility bill is under with my grandmother’s name .
    I’ve already resolved my Credit Card . The only problem i now have is the Utility bill , becuse i diddn;t have any that is under with my name :(

    • techieDan said on

      Hi Nico,

      I have already addressed this as per above post where I also didn’t have any utility bill. All you need is to have a utility bill which have the same address as per your proof of identification.

      Solution is to just find a utility bill of your house (same address as your other proof of ID) and upload it. Do write a short note, stating the reason your name is not the same.

      To further strengthen the claim, you can also attach your relation to your grandmother either by birth cert of parents, etc

  29. Nico said on

    Hi TechieDan,
     
    I have already submitted our internet bill that is under my mother’s name . And i’ve placed also my Birth Certificate proving that the name in the Internet Bill is my mother’s name. But i’m still limited , it i said that i need to confirm my credit card and proof of address .  And i’m done with what they want . The limitation review is gone where it is i should click the Resolve to submit a documents or fax .
    I’m still limited and i don’t understand why :(

  30. Nico said on

    This is what i see everytime i log in my paypal account .
    Why is my account access limited?
    Your account access has been limited for the following reason(s):

    Apr 9, 2013: We need a bit more information about some money you recently received or withdrew.

  31. Nico said on

    And also this ,
    This limitation cannot be appealed.
    I’ve surfed the internet and i found that if this notice will appeared in your account , it will be permenantly limited and no chance to bringing it back to normal . I havn’t done anything wrong , my cousin had just send me about $30 in my account and suddenly they limit my account :(

    • techieDan said on

      You can try this. Get verification from your cousin, his name and address and make sure it tallies with his paypal account (if he/she transferred money using paypal). 

      Also state the reason fully as to what was the transfer for? Why did your cousin send you the money. If needed, do get some verification of identity from your cousin. 

       

  32. Nanno said on

    Can I Have Make a Payment From Debit Card In My Paypal Account.

    • techieDan said on

      Yes, you can as long as it is accepted by Paypal.

  33. logicaltrade said on

    paypal is not accepting debits card for payments

    • techieDan said on

      Is is a new implementation? One thing good about inputting your credit card is that your shipping address for your ebay account would be verified.

Write a comment