Are you an eBay user? All of a sudden suddenly your account freeze? Well, here’s what happened once again! A few weeks back, TechieDan has gotten his paypal account access being limited. Thus he can only receive funds but can never do any other transaction with it.
TechieDan finally resolved it by uploading documents which required photo ID and proof of address. Then suddenly after using paypal in the office, paypal account is once again limited. Finally found out the reason. The office is currently using a gateway or a proxy in the middle, thus Paypal detected it as an intrusion to the owner’s account, thus setting the account limitation once again.
This time with more serious documents needed to proof one’s ID. Here’s the latest update. A repeat of the previous email was sent again and this time, TechieDan did the same thing he did, uploading the same documents. Problem though, it wasn’t enough, as they now required more than just a driving license.
Here are the documents required this for resolving this matter.
Proof of ID
National Identity Card
Proof of Address
Utility Bill (must correspond to user’s address and name)
Uploaded all, but since TechieDan is staying with his parents, there’s no utility bill under his name. Now what should those who faced the same problem do? Solution is to just find a utility bill of your house (same address as your other proof of ID) and upload it. Do write a short note, stating the reason your name is not the same.
If this still fail, do contact Paypal for more clarification on the matter. Contacted Paypal and this was their reply.
Thank you for taking the time to write to us with your concerns. I am
happy to assist you further.
Totally understand you wanted to know the status of your limitation
case. After checking, we are in the process of completing your request.
Please allow 3-5 days for your request to be processed.
We are sorry for any inconvenience and appreciate your cooperation.
Please let me know if you need further assistance.
Thank you for choosing PayPal.
PayPal Account Review Department
PayPal, an eBay Company
Copyright © 1999-2008 PayPal. All rights reserved.
Consumer advisory- PayPal Pte. Ltd., the holder of PayPal’s stored value
facility, does not require the approval of the Monetary Authority of
Singapore. Users are advised to read the terms and conditions
Very standardized reply. Basically if you’ve got nothing to hide and just upload the documents as mentioned, then everything will be fine. Then an email will be sent out to notify the restoration of your account.
Our review is complete and we have restored your account.
We appreciate your patience and thank you for your help in making PayPal
the safest and most trusted online payment solution.
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
New Updates 3rd December 2011
It seems that Paypal now has a Contact Us page which one could use. If you did not receive any email from Paypal, you may try this option instead.